Customer Testimonials
Wayne Runnels was wonderful to work with during our shopping experience!
(We dislike car shopping!) Bob Moore was our first stop. Wayne helped us decide which model and trim package. After the test drive, we explained there were a couple of other brands that we wanted to look at before making a decision. Wayne was totally understanding and absolutely no pressure. After a couple of other car dealerships, we called Wayne and said we are on our way back to complete the purchase. Wayne walked us through the process, and it was quick! Definitely would recommend Bob Moore Kia and ... Read More DealerRater - Jun 11, 2026
William Ernst was an amazing sales man he listened to what we needed as far as budget and payment and helped us get our New Kia Carnival. We also worked with John for financing and the man worked magic with the loan companies. We have definitely found a new dealership “home”.
I am truly thankful for Levi, my new service advisor. I've been coming here for service since I purchased my K5 in 2022. I had an issue with a wireless charger years ago - and the previous service advisor I had let me know it was covered under my factory warranty - and that he had ordered the charger and it would come in soon. Months went by and I never received any update - so I reached out and was told that it was on back order... Fast forward another few months - called again - and was told ... Read More DealerRater - Apr 22, 2026
Jeremy Lay was the sales rep that helped us find the Telluride that fit our needs and budget. He was a pleasure to work with and provided accurate information about our transaction. Our experience was very positive.
They don’t care unless you have standing and even then I’ve heard them say terrible things about their customers buyers beware
Came in to look at a 2014 Ford F150 and had a great experience. Arthur Bowie was my sales rep and was nothing but genuine throughout the whole process. The team was very knowledgable and holds a high standard of how to treat their customers. I highly recommend Bob Moore Kia!
I had a troublesome noise after my rear brake job. I took the car back to find the problem. The issue turned out to be my "front" rotors, etc. Jonathan looked at my repair history and didn't charge me anything because I had also had a fairly recent front brake job. I really appreciate the good news! Being retired with limited income, I needed some good news. Thank you Jonathan. That's how you keep customers.
Kim Smith treated my family member like a valued customer and I’m grateful to Mr Smith for that treatment. Mr. Smith’s professionalism and care will bring a return customer. Thank you Mr. Kim Smith
Bought a used vehicle from this dealership. They assured me they inspected it fully. Of course the warranty is an AS IS but I didn’t expect the Check Engine light to come on the morning we brought it home. When I brought it to our salesman, Richard’s attention, he acted like I was a complete bother for asking. Finance department is super pushy too. Sales manager acted like he was our best friend while on site but wasn’t willing to help us on our issue. The ol bait and switch.
I took my KIA to Bob Moore KIA on NW Expressway for an Air Bag Sensor diagnostic check for the exact cause of Air Bag Warning Light. Took a little while but the Service Center customer waiting area was by all means a 5 Star area. Service center has a Play Area with toys for children, a fully automatic Coffee / Cappuccino machine which is Free, Free Charging Station for just about every kind of phone and a very comfortable seating area with 1st class seating.
I was initially told that the diagnostics Check might not be covered if warranty item was ... Read More DealerRater - May 9, 2024
Larry went above and beyond to help me find a car within my budget and I couldn’t be more grateful for him. He’s the whole reason I will be recommending Bob Moore Kia to all my friends and family. Thank you Larry for such an easy seamless experience.
I was OVER car shopping by the time I inquired about a new Soul at Bob Moore Kia. I’d been to six other dealerships and was short-tempered but ready to buy immediately from whomever finally stopped fudging numbers and playing games.
Darien was the first friendly voice to respond to my inquiry. She remained friendly and helpful, even as I impatiently told her I just wanted to know what the actual price out the door was on a minimally-equipped Kia Soul. We chatted briefly about my needs. The only thing I couldn’t live without that the base model ... Read More DealerRater - Nov 3, 2023
We were looking to get a new car for my wife, Bob Moore Kia had one she liked, we called and talked to Devon French, he was awesome throughout the complete process. From the initial phone call to having the cats ready for us to look at when we arrived. He worked to get the deal together and walked us over to finance. There we were helped by Robert Ali and Kendrick Neal. They both went above and beyond in getting us the financing that we needed. We are very pleased with the complete buying experience. Would recommend the complete ... Read More DealerRater - Sep 9, 2023
This here is my first ever review.
I was what I would call a Kia enthusiast(never own a different brand) and currently the proud( not so proud anymore) owner of a 2015 Kia Soul that I loved very much until few months ago when I started experiencing engine problems.
I had my car towed to Bob Moore Kia northwest and after a stressful 2 months and 4 days (during which I had to pay for a rental and still trying to be reimbursed by Kia), I was able to get my car back on June 27th 2023 at around 5:47pm with a remanufactured ... Read More DealerRater - Jul 11, 2023
I could not have asked for better customer service! Joseph Kelly is an amazing salesman, no pressure sales and totally honest. This was my first time buying a brand new car and everyone from Joseph Kelly to Robert Ali made this experience FUN! Which I never thought car buying would be. Thank you so much! You are AMAZING and I will be sending all my friends and family to you! God Bless!
Nathan Powers and Daniel the mechanic are a great team ! They sincerely care about their customers!!
I left car for 2 days. Just diagnostic. No work done. $300. I felt they could have done some work on it. My receipt said they did a courtesy wash on car but they didn’t. This is my 4 th KIA that I have bought as new cars and may look at something different next time I buy new.
Everyone very professional and nice, facilities very clean. While there I checked out inventory but sparc
Is good people repair my car faster and good service recommend this dealer always help to repair my car thanks
Had a great experience. Would recommend them. Great salesman William Baylock. Easy no hassle purchase.
Jerry, sale rep, was wonderful to work with, financing very easy completing it all online.
Top notch sales and management! Never felt pressured; highly informative and made the buying experience a joy and easy! THANK YOU!
This dealership provided excellent customer service from start to finish. The service advisor, Nathan ensured I was kept up to date on the progress of my car repairs. Throughout the entire visit, Nathan treated me with respect. He willingly engaged in conversation concerning upcoming maintenance relevant to my car while also taking into consider the budget. The coat of the repairs were in line with the national average and lower than local competitors. Bob Moore Kia will be my go to for any and all concerns with my Kia. Thank you Bob Moore Kia service department.
Just before Christmas, a spark plug (installed at a another auto repair) broke to pieces and ruined the entire engine in my 2016 Sorento. When the Bob Moore technicians took the engine apart, they noticed the turbo charger also needed to be replaced. Total bill: over $13,000. The service rep, Renee Doctorman, could hear my anguish over the phone. Fix it or junk it? I decided to fix it, but $13,000 was close to the worth of the entire vehicle, and it was an unplanned expense. Renee felt so bad for me that she consoled me on the phone (when has that happened ... Read More DealerRater - Jan 11, 2023
I brought my Telluride in to be serviced and I had the best experience with Nathan Powers! He was very kind, patient and knowledgeable! We appreciate professionals like him! We will definitely be using this location for our service from now on! Thanks Nathan!!!
Awesome!!!! Absolutely no complaints ONLY COMPLIMENTS !!! The only dealership I can recommend in the Oklahoma City Metro Area
10/10 recommend! BEST customer service! Everyone was so nice and helpful. I was shocked with how good everything went. It was a quick and easy experience. Definitely guaranteed satisfaction
Was very happy with the service we had William did a great job helping us.
Bob Moore Kia Northwest should be everyone’s go to dealership. Jerry Elizardo was my salesman who made this buying experience both personable and seamless. Jerry as well as his sales manager Don Hill had great attitudes and went above and beyond to make sure I had a positive experience. Highly recommend reaching out to Jerry for your next vehicle purchase.
Great work and great service! I would recommend this dealership to anyone. You won’t be disappointed.
Very attentive with great customer service. Able to get the job done quickly. This Service Center takes the necessary steps to follow warranty and serve the client with the best overall interests regarding maintaining the life of the vehicle. This makes a huge difference when deciding to make future purchases.
I was contacted by the service manager and he resolved a very unhappy situation to a much better result, and refunded my money I had to pay for diagnosis. Thank you!
I had a great experience at Bob Moore Kia Northwest. Thank you Will Baylock, Mr. Neal, Jermaine and Mark for your EXCEPTIONAL CUSTOMER SERVICE. This was the easiest dealership I have worked with. I was in and out in two hours. Jermaine was efficient but also made sure that everything was very through and very knowledgeable. Thank you Mr. Neal for GOING ABOVE AND BEYOND!!!
I was in from New Jersey when my leased Kia Forte was approaching the 7,500 mi. scheduled maintenance. Not being familiar with the area, I called a few dealers and seemed to be getting the runaround for what I thought to be a simple job. I talked with Nathan at Bob Moore Kia. He knew exactly what I needed. I made the appointment and was in and out within an hour. He also pointed out that one of my tires had a sidewall bubble and expedited shipment of the replacement. Thanks Nathan !
I had been to many different dealerships and talked with many different sales guys. Jerry Elizardo is by far the most honest and straightforward sales person I've talked to. I had by far the most straightforward, no horse dropping car buying experience at Bob Moore Kia with Jerry. If you're looking for a new Kia, go to Bob Moore and look for Jerry Elizardo.
Jerry Elizardo and Nathan Price were exceptionally helpful and friendly with my experience picking up my 2020 Kia Soul! Jerry went absolutely above and beyond, made the car buying and test drive process incredibly easy and friendly and always answered any questions thoroughly. Mr. Price was very helpful with the actual buying process, explained everything to a fine point detail and happily answered all the questions I had, which admittedly were many, so extra thanks for that. The showroom is incredibly clean and well laid out, everyone there is friendly even if they're not working with you, test drives were ... Read More DealerRater - Nov 9, 2021
I purchased a used vehicle last Saturday. I understand that used vehicles can have some issues and are not perfect, however I expect that your service department does some sort of evaluation before you sell a used vehicle. Clearly this did not happen with the vehicle I bought. After 2 days I noticed both passenger side doors DO NOT LOCK. After pressing the lock button, the locks on those two doors slowly open again. This is an essential vehicle function that should have been addressed before your team sold the vehicle. It is NOT SAFE. I contacted the sales team who ... Read More DealerRater - Aug 19, 2021
Referred by our mechanic to a dealership, we drove straight to Bob Moore Kia NW, where we were taken care of immediately! Kendra in the Service department was outstanding. She indicated where we could "hang out" while we waited which was a great waiting area, providing play areas for children and comfortable seating. When we had to return the next day, Kendra again took care of us in a most professional way. We left with a clean car, great service, and a feeling that Bob Moore cares about the customer.
Had a few bumps but Nathan in service did everything he could to help; altogether a wonderful experience, very good people, probably the most honest and helpful dealership I’ve ever used. Thank y’all for all the help that the Dealership I bought my car at failed to do so.
The sales agent was great. The finance department is a little shady. They added a profit increase on the a used vehicle to increase the finance managers commission, this is a common practice and you have to catch it before you sign. They do not go over line by line with you, most dealerships will do full disclosure with you, they do not. Just be very careful when dealing with their finance managers. In addition they do not fully disclose the extended warranty prices and there’s are 20% higher than most the dealerships in Oklahoma
I used the "BUY NOW" online option on the website since it was a weekend (Sunday). Valued my trade and agreed with the offer and proceeded with the deal. Finalized all financing and secured a great rate as I have excellent credit. Received an email confirming that I had purchased the vehicle. Received another email confirming the delivery of the vehicle. Monday rolled around and I never received a call confirming the delivery schedule, or any documentation that I would need to complete the transfer of the vehicle. I called the dealership at 10:00am when they opened. Spoke ... Read More DealerRater - Jul 27, 2020
I had the pleasure of working with William, Erin,Don and Larry. They were very helpful, very informative. They all asked questions to help me figure out just what I was looking for. This is my second purchase and do plan on returning in the future.
In June 2019, purchased two vehicles on desperation trade in situation (we have 3 kids our family car had been totaled).
Traded in my Chevy cruze for peanuts, purchased a 2016 Dodge Grand Caravan to replace our family car. This vehicle was an overall good deal. Where our troubles start is with my replacement of the Cruze. I found a 2008 Silverado, 4 door, with 155k miles. It was listed as 12k, and we got a good look and test drive. After seeing the passenger side of the vehicle (which was not pictured online at all), we negotiated down to 10,500. The passenger side has dents ... Read More DealerRater - Jan 20, 2020
Caleb was amazing! He helped me figure out what services were due and in what order they should be done in. He was very kind and courteous and I am so thankful for his help.
We had agreed to the value of my trade and the value for the vehicle we were looking to purchase, then they added an additional $400 to the beginning sales price of the vehicle for the final numbers. When I called them out on it, they told me we misunderstood the rebate. My wife and I both very clearly understood the salesperson to say if we qualified for the rebate, then the price would be $400 lower. I will NOT do business with a dealership that lies to me.
Very pleasant experience this morning. Staff was courteous and great amenities while I waited. Also gave a thorough explanation of services performed on vehicle. Overall I was very pleased
Very professional & friendly. Thoroughly checked everything. They found an issue that could have caused major problems. They were able to fix it the same day.
Visiting visiting from Chicago and needed work done. Chris Myers and the service team helped me big time. Friendly staff and nice dealership,great job.
Salesman was great and friendly. The whole experience was great. Josiah in financing was very helpful in answering my questions. Will highly recommend you to others looking for a new or used vehicle.
Great service. Was not pressured to buy and sales people were very helpful and nice. They have a great selection of new and used vehicles.
I first researched this dealership online. The internet sales person, Kelsi starts a text with me which is fine. When I text her to mention that I’m coming in to see their cars I get told to ask for “Dante”. I never see this Dante. I get passed to Darnel who takes me to the cars I’m looking at. While he is getting the key for my test drive he starts talking to a couple who are looking also. Darnel passes me over to a nice lot maintenance guy who can’t answer my questions about the car ... Read More DealerRater - Aug 31, 2019
I bought a vehicle on June 17. It was contingent on the dealer having the air conditioner and steering fixed. I have been in a loaner vehicle ever since that time. I cannot express how difficult it has been to get updates on the status of the vehicle.
The sales lady Lauren quit returning my calls after about a week. The service shop was extremely rude to me when I called to try and get an update, especially when I stated that I wanted to just come pick it up so that I could go on the vacation I scheduled for ... Read More DealerRater - Jul 16, 2019
I just got my new Kia at Bob Moore! The salesmen were helpful and not pushy. We were offered drinks and snacks several times while we waited. They didn't try to push me into a car I couldn't afford and helped so much when I had an issue with the bank.
John Crosby is by far the best looking gm I have ever seen. When he smiled at me, I knew that I would be buying the most expensive car they have.
Dealership was top notch, clean and welcoming. Sales people were the best I met. You can't beat Paul and Hot Sauce (Dante)! Will come back for future purchases.
It was so easy to buy a car from here. The process was painless and everyone was helpful!!I would recommend this dealership to friends and family.
Bought a car here a few years ago and it was a great experience, so I thought buying another from them would be equally as good, hassle-free, and painless of an experience.
I have never been more wrong in my life. I have no idea what has happened to this business in the past 3 years, but someone needs to right this ship before it sinks.
It's easy for me to see why employee turnover is so high here: I imagine management lies to employees as much as they lie to customers. Deceptive, shady, and just driving past the place ... Read More DealerRater - Feb 22, 2019
If I could give more stars I would. John the General Manager and Shayla the sales expert went so above and beyond. Complete honesty and transparency all the way through the entire car buying process. It’s always tough going into a dealership but this place was different. I got exactly what I was looking for and they were extremely helpful and patient! I would definitely recommend this dealership to friends and family. Also, the new building looked incredible and made the buying experience that much better!
Made an appointment to have a simple oil and filter change at the dealership. Told the service person I had to be done by 2:45 pm. as I had to pick up grandkids from school 30 minutes away. Was told that I would be in and out in about an hour and my appointment was set at 1:30 pm. At 2:42 pm I walk up to the desk concerned that I had not been called to get the car. At 2:50 pm I see my car going up on the lift for them to start the oil change. I told the service person that if ... Read More DealerRater - Sep 14, 2018
The phone and computer is more important than you are. You will be treated like dirt for just coming in for basic maintenance. If you actually want your car worked on you are better off ANYWHERE else.
Told them in finance office three times they are selling me a different car than I drove and picked out. They denied it until I pulled up the vin number on my phone while I was being delivered the vehicle. Less than a year later, and I’m having some issues with radio and headlights that service won’t stand behind. Terrible place to buy a car.
We bought a new Soul in 2016 and came back nine months later for a used Sorento--Great experience both times. No games, fair price for trade, friendly staff. We bought both vehicles from Josiah. I would definitely recommend him to friends or family. We had a good experience with the finance department in both occasions--first with Dennis and most recently with Lanna. The service department were also friendly and professional. I will go back there for my next car.
After hours of an entire day making a long distance vehicle purchase over the phone and the sale was in the final stage process I receive a phone call from Bob Moore manager Mark Stanley whom was extremely rude and had a extemely aggressive attitude destroyed the entire done sale by basically threatening an ultimatum after I spent an entire day as well as the finance department that was working in full effort to complete the sale, Mark Stanleys bed side manner completely ruined it. It takes a lot of trust to make a purchase this large of a luxury ... Read More DealerRater - Jul 3, 2017
I was looking on line for a new Kia the MSRP price was 26.515 then it said sale 23.000 when I went in I was told that is how they put it on line due to competition then you had to be numerous qualification to get the 3,515 off, I was also told you had to go through Kia finance, I did they chose the bank i still did not get the sale price, in total they gave me 50.00 off. Not a honorable dealership. General manager offered me 500.00 to make it better. I declined. It was a insult
General Manager, George Miller and Finance Manager, Willie Bones...I cannot thank you both enough for going way above and beyond to make an extremely unhappy customer one of your greatest cheerleaders. It means more than you know. Sales...Keegan Murphy and Tony Cornelius I appreciate your patience and kind words in my car buying process as well. THANK YOU ALL!!
The service at bob Moore was excellent I love the two 2015 kia optima I got and couldn't be happier and reccomebd T.C. As a car salesman because he is the best thing since popcorn.
This dealer and salesman (Chase) actually listened to what we wanted and worked hard to meet our requests. Chase was knowledgable and helpful. Best experience we have ever had buying a car. Thank you!
I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several trips to sign or resign paperwork that was not done correctly or at all. At one point they redid my whole contract and again I had to make another trip to sign. Well, apparently when my paperwork was redone they left something out. I had purchased the wheel and tire package which allows you to have full coverage on both. Back in April of 2015 I went to have my ... Read More DealerRater - Mar 31, 2016
Traded my truck in and dealer still hasn't paid my truck off. Asked what's taking so long to pay my truck off and was told to make the payment on a truck I don't own. Now I have to buy a tag, make a payment on a truck I don't have anymore and deal with collection calls about my old truck
I have bought a lot of new vehicles over the course of my life. I have to say this was the best experience by far. Allen was amazing. I would recommend him to anyone wanting to purchase a vehicle. The finance department was just as accommodating. Will definitely go back when ready to purchase another.
Found a Jeep Patriot Bob Moore was advertising on Craigslist. I live 3 hours north of OKC, so pretty much worked out a deal on the phone based on the pictures and the salesman description. Drove the 3 hours only to find hail damage and a broken windshield. Went ahead and work out a purchase price only to have to wait an hour for the finance dept to take my check. Get the car home and two days later it dies right in the middle of traffic and now the check engine light is on. They supposedly preformed a 100 point check. Not ... Read More DealerRater - Feb 5, 2016
Bob Moore Kia is the only place I will ever buy another vehicle. When I went in, I was so stressed, I had been to other dealerships while shopping for a new vehicle, and everyone of them had made it an unpleasant experience, Wow, was Bob Moore Kia a different experience. Within 5 minutes of walking onto the lot, I knew that this was going to be the place I buy my new car. The salesman Nick Cook was so helpful, and Dante in finance made everything so easy for me. I would recommend Bob Moore Kia to anyone looking to ... Read More DealerRater - Oct 12, 2015
We saw a car online, and we were talking to a guy online about the price. We finally got a great price. Surprise, surprise when we got to the dealership, the price we were told was a "mistake". They lied just to get us down there. We should have run then, but we didn't. After some dealing (still not as good as they originally said), we purchased the car. What they didn't tell us was that it didn't come with a key fob. This is was a car with electric everything, so I just assumed ... Read More DealerRater - Feb 18, 2015
Never go here. They told me they only had 3 cars I could buy and that this was my last chance to buy so I better take their deal. All lies. And of course after I fell for it and bought a car they wouldn't take it back or do anything to make the deal right. Their philosophy is sell the customer any car and then get them out the door..
My superior rating was earned by the exceptional service and repair work done yesterday on my Jeep Wrangler Unlimited. Warren Sanderson provided me with perhaps the best analysis and helpful suggestions of any collision estimator I've worked with in recent memory. He went out of his way to help me make the right decisions regarding repairs and saving money without sacrificing safety. You can't find a nicer person to deal with when it comes to delivering swift, thorough, and knowledgeable collision service. Just go in and see him, tell him the whole story, and watch how his years ... Read More DealerRater - Apr 1, 2014
Ryan Shaff was the first salesman I worked with. I was kooking for a Kia Soul. I knew from test driving the Kia Soul that it was just a box on wheels.
You can hear and feel every crack on the road. Rough ride! And no cargo space. So I know the manufacuring cost is low.
All I wanted was a cute car with a personality ( Kia Soul ).
I decided that I would buy a Kia Soul and dress it up with all you had to offer. Ryan Shaffs manager quoted me a price of 24,900 dollars for a Dune loaded ... Read More DealerRater - Apr 1, 2013
In spite of the unpleasant experiences of my sons' recent visits to Bob Moore Kia, I stopped to look at new cars. We had been customers at Bob Moore dealerships for over twenty years and always very happy with sales and service. The salesman who greeted me was neither pleasant nor interested in selling a car to fit my requests. High pressure does not always sell cars. Women do drive cars and often are equally, sometimes more, as knowledgeable as men. I was not treated in this manner until Fred entered the office. Through his conversation, people skills and expertise ... Read More DealerRater - Mar 9, 2013
We bought our first Kia (2013 Forte Koupe) in October of 2011. John D. was amazing with his knowledge of the vehicles and the company itself. He was very laid back, friendly and never once tried to push us into something we didn't want. He was interested in our lifestyle and our family to make sure that we got exactly what we wanted and needed... even giving us his personal cell phone number should we ever have a problem. Financing was a breeze with Richard since we were already pre-approved through our bank and even though I was very ill with ... Read More DealerRater - Jan 27, 2013
I wanted to get out of a two car payment and decided to stop and look at an optima. After test driving one my wife and I decided to go ahead and get one if they could get us out of the two car payments we were making.
We traded both vehicles for one.
William was very knowledgeable about all cars on lot. We could not decide whether to get a black one or a white one. William told my wife that the white one in his opion had more personality (which we thought so also). We settled on that ... Read More DealerRater - Nov 17, 2012
All the of the guys were amazing. Tonya found the car for me and it was exactly what I was looking for! Richard in finance helped me keep my payments right where I wanted them and Michael showed me the ins and outs of my car and I had a good overall experience with them!
I WOULD RECOMMEND THIS DEALERSHIP, BECAUSE OF IT'S NON PRESSURE SALES APPROACH, IT'S KNOWLEDGEABLE SALES PERSONNEL. MIKE SOURIE WAS ARE SALES PERSON, FOUND HIM TO BE PERSONABLE AND EXTREMELY WELL INFORMED. THANKS TO MIKE WE HAVE FOUND OUR KIA OPTIMA SXL TO BE EVERYTHING HE SAID IT WAS. THANK YOU MIKE. REGARDS ELAYNE & DLENN
The service before you buy the car is good but after they have your money their service is crap! To get help I had to call Bob Moore Nissan. I called several times (KIA NORTHWEST DEALERSHIP) trying to get help but they always say they will call you back and never do. I love the car but i wish i would have given someone else my business.
I brought my daughter into Bob Moore Kia to buy her first car. I just want to say a big thank you to Brian Black for the attention he gave My daughter. Bob Moore Kia made her first car buying experience exceptional. If you are looking for a Kia go to Bob Moore, you will not regret it.
The salesman, John, was very nice, knowledgeable and not pushy, which is how they initially try to present themselves. However, the pushy and true side of them came during the finance stage. I actually was given the classic car salesman line, "You're trying to take food out of my mouth." Really? I guess they assumed that since I was a female I would be stupid enough to pay sticker price. I understand they are in the business of making money, however, during the haggling stage, when I suggested 6 free oil changes (which I found out a week ... Read More DealerRater - Aug 10, 2012
I must be in heaven because I just bought a 2013 Kia Optima Ex! William, my salesman, found exactly what I was looking for (style and price similar to my Saturn), but he found better. First, from my criteria he was able to drive a white Kia under the awning for me to examine in the shade. Then, during the test drive, William explained the various functions on the display. I felt at ease with his patience because I had several questions. Finally, water was offered as I went through the paperwork. From service to sales to finance, everyone was congenial, ... Read More DealerRater - Aug 1, 2012
This was to be the first car for my daughter. Her 16th birthday is coming up in a few weeks. I had simply mentioned this during our conversations with Ryan (our salesman) that this was going to be her first car and for her 16th birthday. They had to order the car she wanted and they worked diligently to get it in by her birthday. Originally, it was not supposed to be in until 10 days after her birthday. But, they found one and traded with another dealer to get one in early. When we showed up, Ryan had put her ... Read More DealerRater - Jul 27, 2012
This place was excellent. John was very friendly and honest about everything. He really knew what he was talking about and was very good about explaining everything. This was my first time buying a car and I couldn't be happier with my car or the service I received.
Buying your first car your always a little scared because you have no idea what to expect. From a lot of people i know all i heard was negative things about dealerships and how they're pushy and rude. Let me just be the first to say i had THE BEST first experience and would recommend anyone i know to go to Bob Moore Kia Northwest! Every single employee was very friendly and absolutely respectful and nice! Micheal Sourie was the employee that worked with me and helped us with everything and i can honestly say he did everything he ... Read More DealerRater - Jul 10, 2012
I have shopped around for a while to find the perfect vehicle. When I first went to the Kia store I knew I had found that and also the best salesman. I never felt pressured to buy but was always treated with respect and friendless. I love my 2013 Kia Sorento!!!! Thank you Kia NW and thank you John Doughty!!!
On 6/26/12 : Our experience with Kia, Bob Moore on N.W. Expressway was exciting, experiance, with all of your staff and team worked together and we have never experiance out standing team work in buying a car. No pressure on buying the vehicle question answer taken care of. You have a loyal customer this buy was our second vehicle on a Kia Sedona. Thank you very much Micheal and Rick. Mr. & Mrs. F, Smith
No hassel and straight forward with the best deal and we looked at several of KIA's competitors. Came back and delt with Kia and bought a 2013 Sorento and we love it.
I was able to walk in and get great help immediately, was treated kindly, everyone was knowledgeable, not pressured. Walked out with a new car just a couple hours later.
This was a wonderful experience from the sales person to the manager and finace operator and well anyone else who I came in contact with who asked if I needed water or if I had been helped
This dealership had great customer service. I had a USAA quote and they matched it. Friendly people all through the dealership. Would definately recommend this dealership.
The sales staff was friendly, quick and thorough on their demonstrations of the vehicles. The process was quick and painless for getting pricing and they were very easy to let me walk out the door with a price in mind and "think things through". A couple days later I called them asking for a specific version of a car I test drove and they obtained the vehicle for me, pushed me through the paperwork quite quickly, and the car was there the next day. All in all great service.
Loved the people and the experience! I had never purchased a new vehicle before and they made it painless! Michael (salesman) and Blake (finance) were wonderful! I will definitely recommend Kia Northwest to family/friends and use it again if I ever need to. I love my new car!!!! Thanks guys! Go Chargers 🙂
Just stopped in to look at the 2012 KIA Optima. They only had one available. A red one with the standard trim package. I love the new body styles, but said I didn't want a red car. I wanted a metallic bronze with the full premium package. two days later, they had the exact vehicle with the exact trim package I wanted(some dealers would just try to talk you into buying something already on the lot). Needless to say, paperwork went fast and easy, Rick worked hard to make sure I got the best deal possible on my trade-in ... Read More DealerRater - Apr 12, 2012
Our experience with this dealer was absolutely refreshing! Ryan and the rest of the group at Bob Moore on NW Expressway made it very easy for us to get what we were looking for. My husband and I did our research before we went looking and were very specific in what we wanted. Ryan was very knowledgeable and took a real interest in our needs. We left with a great new Kia Sorento that we are very happy with! I have already recommended this dealer to several family members and friends. We will be shopping at Bob Moore again.
Great over all experience. Jeff was very helpful and friendly, he was very knowledgeable and would answer any question I had. I would recommend anybody interested in buying a car to come to this location.
I had a great experience at this dealership. The salesman was friendly, knowledgable, and not overly aggressive. The rest of the staff made an effort to see that I was taken care of and very friendly. It was a BIG change from some of the experiences I've had at other dealers and would recommend them highly.
